SALES

All sales are final.

Exchanges or returns are possible up to seven days with original receipt for store credit

Defective new instruments can be replaced or refunded.

 

REFUNDS

Refunds are only possible on defective new instruments and instruments bought "sight unseen" and returned under the 48 hour approval period

 

48 HOUR APPROVAL

We offer a 48 hour approval/trial period on all mail order instruments.  Under this option, the purchaser may return the instrument for any reason at all but must notify us within 48 hours of receiving the instrument with their intention to do so. The instrument must then be shipped back to us within 24 hours of notification.  Refunds are issued in the form of a check and will be issued once we receive the instrument back and determine that it is still in the same condition in which it was sold.  

All shipping fees will be deducted from the refund amount, including shipping fees that were included in the original sale for free. We are happy to provide documentation of those actual shipping costs along with the refund.